1. Introduction
Revialyse ("Revialyse," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit revialyse.com, place an order, or otherwise interact with us.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site.
2. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you or your device. This includes information you provide directly, information collected automatically, and information from trusted third parties such as payment processors and shipping carriers.
3. Information You Provide
- Name, email address, shipping and billing addresses
- Phone number (optional, for shipping updates)
- Account credentials, if you create an account
- Communications you send to customer support
- Survey responses, reviews, and feedback
4. Order & Payment Information
When you place an order, we collect the details required to fulfill it, including products purchased, order total, and delivery address. Payment is processed by a PCI-DSS compliant third-party payment processor. We do not store full payment card numbers on our servers; we receive only a transaction confirmation token and the last four digits of the card for reference.
5. Automatically Collected Information
- Device identifiers, browser type, and operating system
- IP address and approximate geographic location
- Pages viewed, referring URLs, and time spent on the site
- Diagnostic and performance data
7. How We Use Information
- Process and fulfill orders, including shipping and returns
- Provide customer support and respond to inquiries
- Send transactional communications (order, shipping, COA access)
- Improve our products, website, and customer experience
- Detect, investigate, and prevent fraud or misuse
- Comply with legal obligations
8. Marketing Communications
With your consent, we may send promotional emails about new products, research updates, and offers. You can unsubscribe at any time by clicking the link in any marketing email or by contacting us. We will continue to send transactional messages related to your orders.
10. Data Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit (TLS), access controls, and ongoing monitoring. No system is perfectly secure; we encourage you to use strong, unique passwords and to notify us of any suspected unauthorized activity.
11. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
12. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at privacy@revialyse.com.
13. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information. We do not sell personal information. To submit a request, email privacy@revialyse.com. We will not discriminate against you for exercising your rights.
14. Children's Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
15. International Users
Revialyse operates in the United States. If you access our site from outside the U.S., your information will be transferred to, processed, and stored in the United States, which may have data protection laws different from those in your country.
16. Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be communicated through the site or by email where appropriate.
17. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, please contact us:
- privacy@revialyse.com
- Website
- revialyse.com
We are committed to protecting your privacy and maintaining transparency about how your information is collected and used.
